Privacy Policy

Last Updated: January 1, 2025

1. Introduction

DD Game ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Date of birth and age verification documents
• Government-issued identification documents
• Banking and payment information
• Address and location data
• Profile pictures and other uploaded content

2.2 Technical Information

We automatically collect certain technical information:

• Device information (model, operating system, unique identifiers)
• IP address and location data
• App usage statistics and gameplay data
• Log files and crash reports
• Cookies and similar tracking technologies

2.3 Financial Information

For payment processing and security purposes:

• Transaction history and payment methods
• Deposit and withdrawal records
• Anti-fraud and risk assessment data
• Tax-related information as required by law

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our gaming services
• Processing payments and managing your account
• Verifying your identity and preventing fraud
• Communicating with you about our services
• Improving our app and user experience
• Complying with legal and regulatory requirements
• Marketing and promotional activities (with consent)
• Customer support and technical assistance

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors and financial institutions
• Identity verification services
• Cloud storage and hosting providers
• Customer support platforms
• Analytics and marketing service providers

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To prevent fraud or illegal activities
• For regulatory compliance and reporting

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Multi-factor authentication for sensitive operations
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Generally, we retain account information for 7 years after account closure, unless a longer period is required by law.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and advertisements
• Prevent fraud and enhance security

You can manage cookie preferences through your device settings.

9. Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. Please review their privacy policies before providing any information.

10. Children's Privacy

DD Game is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

12. Marketing Communications

We may send you promotional emails, SMS messages, and push notifications about our services. You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Replying STOP to SMS messages
• Adjusting notification settings in the app
• Contacting our customer support

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Email: privacy@ddgame.cloud
• Phone: +91-XXXXXXXXXX
• Address: [Company Address]
• Data Protection Officer: dpo@ddgame.cloud

15. Governing Law

This Privacy Policy is governed by the laws of India and applicable data protection regulations.